Privacy policy

This policy explains how ACM Surveying & Consultancy Ltd (“we”, “us”) collects and uses personal information when you visit this website or contact us. We are the data controller for this information. Company registered in England: 11874977. Registered address: 11 Waterdyke Avenue, Southwick, West Sussex BN42 4DF.

Information we collect

When you send an enquiry through our quote form, by email or by phone, we collect the details you give us, such as your name, phone number, email address, the property address or postcode, and information about the work you are planning.

When you use this website, our hosting provider may collect technical information such as your IP address, browser type and the pages you visit, to keep the site secure and working.

How we use it

We use your information to respond to your enquiry, prepare a quote, arrange and carry out surveys, issue reports and invoices, and keep the records we need for our business and legal obligations.

Our lawful bases are taking steps at your request before entering into a contract, performing our contract with you, complying with legal obligations, and our legitimate interest in running and improving our business.

Who we share it with

We only share your information where needed to provide our services, for example with the accredited laboratories that analyse samples, licensed contractors where you ask us to arrange removal works, and the service providers that host this website and our email. We do not sell your information.

How long we keep it

We keep enquiry details for as long as needed to respond and follow up. Where we carry out work for you, we keep survey records and related correspondence for as long as needed for legal, insurance and accounting purposes.

Cookies and analytics

With your permission, we use Google Analytics and Google Ads cookies to understand how visitors find and use this website and to measure how well our advertising works. These cookies collect information such as the pages you visit, how you arrived at the site, and whether you contacted us. Google processes this information on our behalf. No analytics or advertising cookies are set unless you click Accept on the cookie banner.

You can change your mind at any time by clearing this site's cookies and stored data in your browser, after which the banner will appear again.

Your rights

You have the right to ask for a copy of the information we hold about you, and to ask us to correct, delete or restrict its use, or to object to how we use it. To make a request, email sam@acmsurveying.co.uk.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Contact

Questions about this policy: sam@acmsurveying.co.uk or 07793 217819.

Last updated: October 2026.